Our Promise
Cerberus Home Protection Guarantee
For as long as you own your home, Cerberus Home stands behind every product we install and every project we complete.
1. Our Commitment to You
- Comprehensive Coverage. For as long as you own your home, you will never be charged for parts or labor on products installed by Cerberus Home. We also allow this coverage to be transferred to the subsequent owner of the property.
- Transparent Communication. We promise to keep you updated at every stage of the project.
- Dedicated Support. You will be assigned a dedicated project manager to work with you directly, ensuring your final results match your expectations.
- Fixed Pricing. We provide accurate and fair quotes from the start. As long as the project scope remains the same, your contract price is locked in and will not change.
- Accident Protection. We go beyond standard guarantees by protecting your window installations against accidental damage. This accidental coverage is limited to one incident per window location during the original buyer’s residency.
2. Workmanship & Installation
Cerberus Home pledges to utilize premium materials and supplies, ensuring all work strictly adheres to current building code requirements.
We guarantee that all installation services provided by our team will remain free from workmanship defects for the entire duration the original buyer resides in the home.
In the event of a product failure, the manufacturer’s warranty will uphold the product itself. This includes any accessories or consumable items utilized during the installation of your project.
3. Claims & Resolution Process
- To initiate a service claim or request new parts, the Buyer must contact Cerberus Home directly via phone or our website.
- Upon receiving a claim, we will schedule a complimentary inspection at the property within a reasonable timeframe to assess the necessary work.
- If the inspection confirms a valid warranty claim, Cerberus Home retains the sole discretion to repair the issue, replace the product, reinstall the item, or issue a refund.
- If replacement is chosen but the exact original product is no longer available, we will provide a substitute product of equal quality.
- Should Cerberus Home elect to issue a refund to the Buyer, the warranty is immediately terminated, and the Buyer assumes all responsibility for any future repairs.
- Please note that minor color variations between replacement products and the originals are normal and do not constitute a product defect.
- If a service team is dispatched for an issue determined not to be covered by this warranty, a standard service fee may apply.
4. Warranty Transfer Policy
- Upon the sale or transfer of the home, this warranty automatically converts to parts-only coverage for the next homeowner.
- Cerberus Home reserves the right to apply labor fees and trip charges for any warranty services provided to subsequent homeowners who are not on the original contract.
- To be valid, the warranty transfer must be executed within 30 days of the property exchanging ownership.
- The warranty can only be transferred one time, requiring the submission of a formal warranty transfer document to Cerberus Home.
5. Limitations & Exclusions
- This warranty exclusively benefits the Buyer and is strictly limited to the products and installation services explicitly provided by Cerberus Home. Furthermore, it only takes effect once the Buyer has made full payment as detailed in the agreement.
- Coverage relies on the reasonable use of all installed products, and standard, minor color variations are excluded as defects.
- This warranty explicitly excludes product failure or damage resulting from factors beyond our control. This includes, but is not limited to: structural failures, incompatible third-party accessories, unauthorized repairs, normal wear and tear (including weathering or fading), pollution, or catastrophic weather events such as fires, floods, tornadoes, earthquakes, hail, lightning, and high winds.
- Damage arising from the Buyer’s failure to provide proper routine maintenance is not covered under this agreement.
- Finally, Cerberus Home holds no liability for any existing or developing mold or spore growth.
Need to file a warranty claim?
Reach out to our team directly. We will schedule a complimentary inspection promptly.
Phone: 720-706-5070 · Email: hello@cerberushome.com